Company Information
Frequently asked questions :
The following Questions are frequently made to the Quoteline
Direct call center. The answers may be of assistance:
Q - Who are Quoteline Direct ® ?
A - Quoteline Direct ® are part of the Wilsons Insurance
Group who are professional registered insurance brokers
with a direct approach to customer satisfaction. Wilsons
Insurance Group started to serve their customers in 1969
and are now one of the major insurance brokers in the U.K.
Quoteline Direct ® is a registered trade mark.
Q - Who is the insurance company?
A - With perhaps one of the most comprehensive online car
insurance quote systems available, we search for the lowest
possible quote from over 450 policies - immediately online.
Our policy's are provided by the countries leading insurers
including AXA, CGU, Cornhill, Fortis, NIG Skandia, Lloyds
of London, Royal Sun Alliance, Norwich Union, Eagle Star,
Zurich and many more.
Q - Is Breakdown cover included in my motor quote ?
A - Full breakdown cover is available for £59 a year.
Q - What is no claims bonus and how does it affect my insurance
premium ?
A - Your no claims bonus is a reward for remaining claim
free. It rises on a scale up to 9 years. The more bonus
earned the cheaper your premium will be. Your No claims
bonus can be protected, this facility is normally available
when you have been claim free for 4 - 5 years. Protected
no claims bonus will not have been included in your online
motor quotation.
Q - How do I get a quote for a Q plate / Imported / Modified
Vehicle ?
A - All the above can only can only be fully catered for
using our quoteline consultants (EU Imports only). We will
negotiate each case with the insurers before a final premium
is quoted.
Q - Why don`t you provide motor insurance cover for Northern
Ireland ?
A - Most insurance companies only provide cover through
Brokers or Agents based in Northern Ireland. We are currently
negotiating with a number of insurers and hope to be able
to offer cover soon.
Q - How can I pay for my insurance policy ? Can I pay
in instalments ?
A - We accept payment by all major credit cards (excluding
American Express), Switch and Cheque. Installment facilities
(including Direct Debit up to 12 months) are normally available.
Please ask your advisor for full written details. Applicants
for payment by Direct Debit must be over 18.
Q - What do I get included with my insurance policy ?
A - All new clients receive our unique Customer Discount
Book and a first class service.
Q - Why can`t I pay online ?
A - We have found that the vast majority of our customers
require further information before they take out their policy
and want the confidence of knowing that they have chosen
the correct cover. In addition to this, many of the major
insurance companies are unwilling to provide cover online
and to omit these companies when searching for your quote
would increase the cost to you.
Q - My car has been "Modified". Do you need to know, and
will it affect the cost of my cover ?
A - We do need to know and it may well affect the cost of
your policy. Make sure you tell us when you ring up take
out your cover if your car has been modified so we can ensure
you are fully covered.
Q - I am trying get an online car quotation and cannot
find my car on your database ?
A - The vehicle ABI listings are exhaustive and should cater
for your vehicle. This is not always the case. If you cant
find the exact model find a similar model and give us a
call on 0870 444 0870 and select the new business option.
We will identify your exact model and make the necessary
changes to your quotation.
Q - Why did my online Motor / Home insurance quotation
not give me a price ?
A - Please bear in mind that heavy numbers of users impact
on the service and performance of the quotation system.
Heavy web traffic can increase the time it takes for your
quotation to be processed and in extreme cases may lead
to your quotation timing out.
